Nice to meet you!
I’ve been a designer all my life and a User Experience professional for about 20 years.
The Seattle, WA area has been home for over 10 years now, and the beauty constantly reminds me of my original home, the Bay Area… just a bit more rainy.
Surprise… I never drank coffee before moving to Seattle and crafting lattes is now a morning meditative moment. Outside of work I love the gym and everything you can do on a lake. The photo above is of a recent standup paddleboarding trip on Lake Sammamish.
My passion is improving experiences and this never turns off in my brain. Whether it’s researching a better way to grind coffee in the morning or the wayfinding at the SEATAC airport, I’m always looking to make everything a better experience.
Fanatical Customer Focus
Early in my career this meant creating beautiful experiences for customers. I founded my own design agency, Imagine Imagery, and grew the business to run usability labs and create new customer experiences for over 50 clients.
I designed payment solutions for FinTech startups in the Dot-Com era for private banking and mortgage companies. I championed a top-to-bottom brand redesign for Payment Systems Group and led design teams to create solutions for bill-pay, banks, auto dealerships, rent payment, and tenant management.
I feel privileged to have created the very first OneNote sharing experience. In 2018, I led a multi–year effort to design SAP Concur’s very first zero-assistance setup experience for new companies.
Internal Team Focus & Accessibility
Recently, my focus has shifted toward Design Systems, tokenization, training, and accessibility. This is now my current passion. In 2016, I led the Framework Team at Concur to completely overhaul and modernize Concur’s legacy design system. After being acquired by SAP, I represented Concur to SAP Global Design in a multi-year effort to create Fiori 3 (now Horizon), their newest design system, to unite all SAP’s platforms. I taught Accessibility to design and engineering teams across the globe.
I was the Design System Lead at real-estate startup, Pacaso. I created their design system, including web/mobile components and usage guidelines from ground-zero, all the while helping the design and engineering teams put processes in place to help them move quickly and ensure future scalability.
I’m currently at Navan, unifying multiple, siloed products into a single, unified Design System (Atlas) in Figma. This includes a fully rebuilt Dark Mode and WCAG 2.1 accessibility.
Focus Detractor
And finally, I have to mention Moose, who’s ever-anxious to exchange tummy-rubs for paws on my keyboard and random clicking in Figma!